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We will help you as soon as we can. Error reports are usually handled on weekdays between 08:00–16:00. If an error report is received during the evening, the weekend or during a Public Holiday, it will be handled during the following weekday. If more information is needed, your Host will contact you via Slack.

Many problems can also be solved on your own or with a roomie, check if the answer you are looking for can be found on our FAQ: